Executive Chef Grasiani Costa stands out as uniquely dedicated. Born and raised in Brazil, Grasiani came to the States in 2004 and got his first job at Teatro as a dishwasher. Having worked at Teatro for over 11 years and in a variety of positions, Grasiani Costa knows the restaurant inside and out. Management immediately recognized Grasiani’s potential and within less than a month he became a line cook. After working multiple stations in the kitchen and having spent 9 years as the lead sauté cook, in 2014 Grasiani was offered the position of Sous Chef.
As Sous Chef to Chef/Owner Jamie Mammano, Grasiani observed how Chef Mammano placed high importance on the styling of dishes, the strict attention to detail and how he always used the best ingredients possible. Grasiani’s commitment to his role as Sous Chef also required him to manage the kitchen staff and train them on the techniques of the Teatro standard. In 2015 he accepted the role of Executive Chef.
As Executive Chef, Grasiani is looking forward to growing with the restaurant and delivering the high level of service that Teatro and the Columbus Hospitality Group has come to be known for.
Personality and passion are the twin hallmarks of Mark’s hospitality style. The details of attentive and individualized service are key, he says, to successful interaction with every guest. And as for passion, there is no substitute for an employee’s true attitude of ownership and responsibility. Mark exhorts his staff to assume a top-to-bottom approach to guest service so as to make a lasting impression each and every time.
These dual principles of personality and passion were imbedded early in Mark’s career. A succession of ‘name brand’ learning experiences molded his professional development. Mark got his first taste of the epicurean world at Cardoos International Foods, a gourmet food shop in Boston (MA). Selling exotic foods, spices and coffees from around the world was a superb training ground for later employment with such established businesses as Legal Sea Foods, Sheraton Hotels, Skipjack’s, and Caffe Lampara. The 1980s were spent working in both Florida and Massachusetts, and the heady experience of opening new locations added to his broad knowledge and management skills. The depth and breadth of his background moved Mistral to hire Mark in 1996, and he quickly advanced from Assistant General Manager to General Manager, then in 2006 to Director of Operations for not only Mistral but all of the properties in the Columbus Hospitality Group [Teatro, Sorellina, Mooo, L’Andana and Ostra].
Mark believes in building strong and long-term relationships with guests. He enjoys meeting people, and has a knack for remembering each guest and putting him or her at ease. He strives to instill this trait in all 175 front-of-house employees under his supervision. Among the training highlights, Mark stresses consistency of execution, continual growth, and boundless commitment to guest service. He bookends each guest experience with a strong opening – “a real sincere welcome right at the door” – and a memorable finish – “that appreciative acknowledgement and farewell is crucial to guest retention.”
Those basic tenets of a good time at the dinner table were introduced at Mark’s own family gatherings in his childhood. His Irish-Italian upbringing in Dedham (MA) offered ample opportunity to enjoy good cooking, celebratory feasts, and shared laughter. Today, he brings those early lessons of warm hospitality to a new level of sophistication. Whether it’s having a regular guest’s habitual cocktail ready and waiting, or calling a customer at home to reveal that Mistral’s famous truffle macaroni is back on the menu, he makes every guest feel special and singled out for personal attention. That is the essence of true hospitality.
Growing up in the suburbs of Long Island, Sarah was destined to be a Senator, a Marine Biologist, a Lawyer and an Actress, depending on the day. Finding herself at Boston University, Eleanor Roosevelt’s idea of, “True hospitality consists of giving the best of yourself to your guests,” drove Sarah into the School of Hospitality Administration where she was able to marry her love of cooking, food and bringing joy to others.
In 2013, Sarah accepted the role of Assistant General Manager and Lead Mixologist on the initial team of Frost Ice Bar in Fanieul Hall. Opening the entertainment venue and leading her team through unexplored “frozen” Boston terrain prepared her for various challenges; she was able to gain incredible experience which she brought to Teatro in Fall 2015.
As General Manager, Sarah says she is “thankful for each opportunity to work with the warm, extremely knowledgeable Boston industry icons of the Columbus Hospitality Group.”
From the day that Chef Jamie Mammano opened the doors to Mistral in 1997, his biggest culinary venture yet was destined to become a legend of the Boston dining scene. A graduate of the Culinary Institute of America in New York, Jamie established a reputation for himself amongst the country’s most highly-regarded chefs during stints at The Jockey Club and Le Pavillion Restaurant in Washington DC, as the chef for the United States Ambassador to Spain, and 10 years spent in the kitchens of the Four Seasons Hotel Company, where he honed his culinary skills at the company’s Washington DC, Seattle, Chicago and Boston properties. While serving as Executive Chef for the Four Seasons Hotel Boston, Jamie single-handedly catapulted its dining room, Aujourd’hui, to the #1 ranking in the Zagat Survey of Boston Restaurants in 1995, and soon after readers of Boston Magazine chose Aujourd’hui as the #1 restaurant in Boston and Condé Nast Traveler named it the #4 restaurant in the country.
Seeking the next big challenge, Jamie left the Four Seasons, and along with partners Paul Roiff and Seth Greenberg, created the concept for Mistral, a French/Mediterranean bistro in Boston’s South End. Through crafting the menu, hiring the staff, handpicking the tableware, choosing the décor and designing the kitchen, Jamie was able to give life to the restaurant he had always dreamed of and that Boston diners could not wait to frequent. Throughout the past 13 years, Jamie and Mistral have consistently delivered excellent food, exceptional service, and garnered numerous accolades including “Top 25 New Restaurants in America” by Esquire Magazine, “Sexiest Bar” by Food & Wine, and four “Best of Boston” awards from Boston Magazine. Jamie has appeared on NBC’s “Today Show” as well as CNN’s “On the Menu.” In June 1999, Nation’s Restaurant News named Mistral as one of “5 Hottest Restaurants in Boston” and in July of the same year, Jamie was invited to be a guest chef at the famed James Beard House.
Chef Mammano embarked on his second restaurant venture with Mistral partner Paul Roiff in January 2003 with the opening of Teatro, a stylish yet casual Italian-influenced bistro. With Teatro, Jamie and Executive Chef/Partner Robert Jean have created a comfortable dining spot in Boston’s trendy Ladder District, where locals are able to enjoy inspired Italian food and drinks, an open kitchen and playful design. In November 2005, Jamie and Paul followed up their success when Paul made Jamie a partner in The Federalist. The team then opened Sorellina in January 2006, offering regional Italian-Mediterranean cuisine with a modern twist, a unique wine list focusing on hidden Italian gems, upbeat and sophisticated service, and a warm-modern design. In August 2007, The Federalist was transformed to Mooo, a modern steakhouse inside the XV Beacon Hotel. The latest venture, L’Andana in Burlington, MA, opened in October 2007, focusing on Tuscan Wood-Grilled cuisine. In 2013, Mammano and Roiff opened their newest concept, Ostra, a contemporary Mediterranean seafood restaurant. Ostra provides a sophisticated and inviting dining room with an elegant bar and piano lounge, as well as an exclusive private dining space.
As one of Boston’s most acclaimed real estate developers, and known for pursuing projects that the real estate “establishment” has often deemed too daring, Paul possesses a drive and vision for urban architectural splendor that has led to the renaissance of some of Boston’s most treasured communities. Paul, who has been working in the field of real estate since the age of 18, originally planned to pursue a career in music, but found himself being drawn towards a love for urban architecture.
Throughout his career, Paul, who earned a baccalaureate and MBA from Boston University, and a JD degree from Suffolk Law School, has worked on the acquisition and renovation of Boston real estate in such diverse areas as historic rehabilitation, mill restorations, HUD projects, , the development of hundreds of residential lofts in Boston’s Leather district and the development of a luxury 28-acre beachfront cabana club in Florida
In 1997, together with partners Jamie Mammano and Seth Greenberg, Paul built and became a co-owner of Mistral, a French/Mediterranean bistro located in one of his most successful developments, Boston’s Albert A. Pope Building. Quickly after the opening, Mistral was named one of the “Top 25 New Restaurants in America” by Esquire Magazine, “Sexiest Bar” by Food & Wine, and earned four “Best of Boston” awards from Boston Magazine.
His first foray into the luxury hotel world, Paul renovated a 1903 Beaux Arts building to create XV Beacon in January of 2000. In developing the hotel, Roiff adhered to the vision of a classic and elegant environment combined with modern style that would provide an unforgettable service experience for travelers, as well as a culinary destination, The Federalist, with an atmosphere reminiscent of the world’s most prestigious private clubs.
Paul followed up the success of Mistral and The Federalist, which is now Mooo, with three other restaurants: Teatro in January 2003, Sorellina in January 2006 and L’Andana in 2007, which he owns in conjunction with Jamie and The Columbus Hospitality Group. The latest additions to CHG are The Inn at St. Botolph, a limited service boutique hotel & the sister property of XV Beacon, and Ostra, a contemporary Mediterranean seafood restaurant. Serving as president of Heath Properties, a real estate development and finance company, Paul has also served on the board of directors of a professional software company, and as a director of Capitol Bancorp in Boston.
Lisa Flores has been an integral part of the success of the Columbus Hospitality Group for over 17 years. A Texas native, Lisa moved to Boston to attend Boston University where she graduated with a Bachelor of Science in Business Management and a concentration in International Management. She was hired as a hostess at Mistral in June 2001, and was soon promoted to Reservations Manager in 2003 after impressing General Manager Mark D’Alessandro and Chef/Owner Jamie Mammano with her dedication to hospitality.
In 2004, Lisa was promoted again to Special Events Manager for Mistral’s private dining room, le Salon du Mistral. As Events Manager, she planned and executed all private events as well as full restaurant buyouts. Her commitment to consistency and her ability to make guests feel at home has enabled her to produce successful events for Mistral’s clientele for many years. In 2008, Lisa was promoted to Director of Sales and Marketing, and spearheaded marketing campaigns for the opening of all additional properties in the Columbus Hospitality Group. Today, this includes Mistral, Teatro, Sorellina, Mooo, L’Andana and Ostra restaurants as well as the Inn at St. Botolph and XV Beacon Hotel. She continues to plan private events and restaurant buyouts for Mistral, Ostra, Teatro and Sorellina while managing all marketing campaigns, media relations, and branding for CHG.
Recognizing the need for a more formal network for event planners within the restaurant industry, Lisa founded the Society for Event Planners: Restaurant Venues (SERV) in 2016. SERV is an organization of private event managers that hosts quarterly panel discussions focusing on topics such as the value of private events in the restaurant’s bottom line, hospitality marketing, public relations and more. It quickly caught the attention of dozens of top restaurateurs and planners in and around Boston, as well as publications such as The Boston Globe and Boston Common Magazine. SERV aims to provide a network for people in the industry to learn from each other and grow their businesses, and Lisa hopes to continue its success in the years to come.